Checkout & forgotten items

Standard checkout is by 11:00 a.m., local property time. Follow any different time already confirmed for your reservation and the departure instructions in your reservation messages or private guest guide. If they are missing or unclear, ask your host before departure.

Before you leave

Check drawers, cupboards you used, outlets, the bathroom and any luggage-storage area for your belongings. Follow the stay’s instructions for keys, locks and any departure tasks. Do not add cleaning tasks based on another property’s guide.

If you need a later departure, request it in advance and wait for confirmation; see arrival times and luggage. Report a door that will not secure before leaving rather than leaving it open.

If you forgot something

Reply to your original reservation conversation with a description of the item, where you think you left it and the dates of your stay. A photo of a similar item can help identify it. For medication, identity documents or something urgently needed, explain the urgency without posting sensitive document details.

Arrange retrieval with your host

Ask whether the item has been found and what collection or shipping options are available. Confirm timing and any costs before agreeing. Recovery or shipping cannot be assumed. Do not return to the apartment or reuse an old access code without a confirmed arrangement, as another guest may be staying there.