Check-in or door access is not working

Standard check-in starts at 4:00 p.m., local property time. Complimentary early check-in is available for direct bookings when the property is ready and our team has confirmed your request. Use the arrival time, entrance, and access instructions confirmed in your booking message or guest guide. This page does not display door codes.

Check these items first

1. Confirm that the check-in time has started and that you are at the exact building and entrance shown in the guide.
2. Reopen the latest message; access details may have been updated after an earlier copy.
3. Enter the code slowly and exactly, following any instructions for waking or locking the keypad.
4. Check whether the door needs a gentle pull or push while the lock releases.

Do not force the handle, try adjacent doors, or share a code in a public message.

Contact support when

The code is rejected twice, the lock has no power, the key is missing, or the entrance does not match the guide. Send your booking name, property, arrival time, and a photo of the door from outside without showing the code.

Call emergency services only for an immediate threat to life or safety—not a routine lockout.