Water, drain, or plumbing problem

First identify whether the issue affects one fixture or the entire property.

Safe checks

1. Try one other tap and note whether hot, cold, or both are affected.
2. Remove visible hair from the top of a drain without tools or chemicals.
3. If a toilet is rising, stop flushing and close the lid.
4. Place towels around a small leak only if it is safe, then contact support with photos.

Do not use chemical drain cleaner, remove plumbing parts, or enter a wet area near electrical equipment.

Urgent escalation

Contact support immediately for flowing water, a ceiling leak, sewage, no water throughout the property, or no hot water after a reasonable warm-up. If water is near electricity, keep away and report it as urgent.