A kitchen appliance is not working
Try simple checks and know when to stop and contact your host.
On this page
Check the appliance instructions in the guest guide before using unfamiliar controls.
Try only these basic checks
- Confirm that the door, drawer, or lid is fully closed.
- Check that the appliance is switched on and the intended program is selected.
- For an induction cooktop, use a flat magnetic pan centred on the marked zone.
- Photograph any error code and contact support with the appliance name.
Do not move built-in appliances, use tools, reset breakers, or dismantle filters during the stay.
Stop immediately
Turn the appliance off and contact support if there is smoke, a burnt smell, sparks, leaking water, cracked glass, or a damaged cable. Call emergency services for fire or immediate danger.