Guest help
A kitchen appliance is not working
Simple checks for common furnished-stay kitchen appliances, with clear stop conditions to prevent damage or injury.
Check the appliance instructions in the guest guide before using unfamiliar controls.
Try only these basic checks
- Confirm that the door, drawer, or lid is fully closed.
- Check that the appliance is switched on and the intended program is selected.
- For an induction cooktop, use a flat magnetic pan centred on the marked zone.
- Photograph any error code and contact support with the appliance name.
Do not move built-in appliances, use tools, reset breakers, or dismantle filters during the stay.
Stop immediately
Turn the appliance off and contact support if there is smoke, a burnt smell, sparks, leaking water, cracked glass, or a damaged cable. Call emergency services for fire or immediate danger.