Guest help
Heating or cooling needs attention
Guest-safe thermostat, airflow, and escalation checks when a furnished stay feels too warm or too cold.
Start with the controls described in your guest guide; equipment differs by property.
Safe checks
- Confirm the thermostat or remote is on the intended heat or cool mode.
- Make a small temperature change, then wait 15 minutes.
- Close exterior doors and windows and make sure curtains or luggage do not block vents.
- Check whether the unit displays an error code and photograph it for support.
Do not open equipment panels, reset breakers, or use an oven for heat.
Escalate now
Contact support if there is no airflow after the wait, water is leaking, equipment smells burnt, or the indoor temperature is becoming unsafe. Leave the area and call emergency services for smoke, fire, or carbon-monoxide alarms.